Refund policy

Last updated: September 27, 2026

This Refund Policy applies to all orders placed on elgrandpatron.com and shipped within the United States.

Return Window

You may return most items within 30 days of delivery for a refund. To be eligible, the item must be unused, in the same condition you received it, and returned in its original packaging with all parts, accessories, and manuals.

How to Start a Return

  1. Email contact@elgrandpatron.com within 30 days of delivery with your order number, the item(s) you want to return, and the reason for the return.
  2. We will reply within 1–2 business days with a return authorization and the return address. Items sent back without a return authorization cannot be accepted.
  3. Pack the item securely in its original packaging and ship it to the address provided. We recommend a tracked shipping service.

Return Shipping Costs

  • Change of mind: you are responsible for the cost of return shipping. The original shipping charge is non-refundable.
  • Damaged, defective, or wrong item: we cover all return shipping costs and refund the original shipping charge.

Large items that shipped by freight must be returned by freight. We can quote the return freight cost before you send the item back.

Refunds

Once your return arrives, we inspect it and email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take a few additional days to post the credit.

Items returned used, damaged, or incomplete (for reasons not caused by us) may be refused or receive a partial refund; we will explain the reason by email before any deduction is made.

Damaged, Defective, or Incorrect Items

Please inspect your order on arrival. If an item arrives damaged, is defective, or is not what you ordered, email contact@elgrandpatron.com within 48 hours of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund at no cost to you. For freight deliveries, please note any visible damage on the delivery receipt before signing.

Faults that appear after the return window are covered by our 1-Year Warranty.

Cancellations

You can cancel an order free of charge before it ships. See our Cancellation Policy.

Non-Returnable Items

Items clearly marked as final sale on the product page cannot be returned unless they arrive damaged, defective, or incorrect.

Contact Us

ElgrandPatron
Parkweide 14, 6718 DJ Ede, Gelderland, Netherlands
Phone: +31 318 610 583
Email: contact@elgrandpatron.com
We reply to all emails within 1–2 business days (Monday–Friday, 9:00–17:00 CET, excluding Dutch public holidays).